You can't shake hands with a clenched fist. Indira Gandhi
The Random House Dictionary defines conflict as “to come into collision or disagreement; be contradictory, at variance, or in opposition; clash.” Wherever two or more people come together there is the possibility of conflict, it is unavoidable and should be expected and planned for so it can be managed productively.
Many people assume that conflict is always negative, and they actively work to avoid it. But this is simply not true. People are inherently different, and conflict simply happens when those differences come to light. If you view conflict as a part of life and equip yourself with a conflict resolution system then when you find yourself in a conflict you can explore and understand those differences, and use them to interact in a more positive, productive way.
Conflict resolution simply means how you solve conflicts. Although there are many processes available here is a simple model you can adapt for any situation.
Think about collaboration, compromise and accommodation not competitiveness!
Great ideas often receive violent opposition
from mediocre minds. Albert Einstein
So, in short here are 3 stages
- Creating an Effective Atmosphere: Take a moment to calm down and deal with your emotions. Look at the possible positive outcomes of the conflict.
- Creating a Mutual Understanding: Quickly evaluate your wants and needs, and those of the other party. Try to identify the real issue.
- Focusing on Individual and Shared Goals: Identify common ground and determine solutions to implement
There is no doubt about it, dealing with conflict can be difficult both mentally and physically. It certainly helps If you are well equipped with some stress and anger management tools. We all need to recognize that nothing is going to get solved when either or both parties are upset or angry.
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